Terms & Conditions
Riva Travel as touristic brand of Promocija b.b. d.o.o., za usluge, putnička agencija acting as the Agency, shall guarantee the execution of the travel program. The Client is obligated to provide any information which is required for the reservation process. These terms & conditions apply to all the tours offered on this website.
RESERVATION & PAYMENT
By making an ONLINE reservation/booking via the Agency web page booking system, you are expected to pay the full amount at once for all the products. Once you go to checkout and click pay now, you will get a confirmation email, with trip details and your ticket.
The payment via Agency ONLINE reservation/booking system is done only with Credit Card, if you desire to pay by Bank transfer, please contact us directly.
PRICING AND CONTENT
The agency reserves the right to make modifications to the prices made public in case of drastic changes in transport prices and other services. The prices of our tour are listed in HRK – which is the official Croatian currency. However, while booking you can choose whether to pay in EURO or HRK. The system will show you both of the prices.
Read more about Payment options
CANCELLATION OF TRAVEL
ALL cancellations must be in writing – by e-mail.
If the Client should cancel or abort the booked tour, all Client’s cancellations must be in writing. By e-mail. The written cancellation date shall be the basis for the compensation of cancellation costs. As per conditions set below (percentage of total arrangement price):
- More than 24 hours you can cancelled your trip free of charge
- 24 hours prior to arrival or no show: 100%
- Failing to make appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason for cancellation.
Agency cancellation policy
Our tours itineraries are subject to change depending on group abilities and preferences but also weather conditions, water levels, other acts of God, special events of interest and similar. For Client’s safety and comfort reasons, the Agency
reserves the right to alternate program without prior notice.
In case of major changes or cancellations of a specific program booked by the Client, the Agency will advise the Client as soon as possible and provide the following options:
- Client may accept a new departure date or destination
- Client may accept a replacement package/excursion of equivalent or closely
- Client may cancel his/her booking altogether and receive a full refund of
the money paid
It is your duty to inform us about your decision within 7 days of the offer. If the Client doesn`t do that, the Agency will book a replacement tour.
EXTREME WEATHER CONDITIONS
We reschedule the activity in case of extreme weather conditions, extraordinary
circumstances, which could not have been foreseen or avoided, or have occurred
immediately. The activity is than rescheduled for a day or two – prior or after
the date booked. If the change is not possible, the payments will be refunded
in full amount.
All Promocija b.b. d.o.o., za usluge, putnička agencija tours include insurance policy made by Allianz insurance company.
According to the Tourism Services Act, the Agency shall have a signed agreement with the insurer. Against liability for damage caused to the Client by failing to meet obligations relating to the package tour.
PERSONAL INFORMATION SECURITY
During the booking process all our guests are asked for some personal information – which is never shared with a third party and is used only by the Promocija d.o.o. marketing department.
COMPLAINTS AND REFUND CLAIMS
Please contact your tour leader/guide or representative immediately if the tour
services are incomplete or executed below standard. We will considered the
refund claims as invalid unless the Agency was notified on time. Please send
all refund claims to the Agency in written within 7 days of the completion of
The Client is entitled to compensation in the amount of real value of services that have
not been provided. All and any possible disputes shall be settled at a Split
Read more: Complaints notice.
You have the right to judicial arbitration. The Client and the Agency will aim to settle possible law suits. Agreements not reached, become subject of the Split Court jurisdiction – under the authority of the laws of the Republic of Croatia.
Promocija b.b. d.o.o. za usluge, putnička agencija
Adress: 114. brigade 10; 21000 Split
Tel: +385 21 352 499
ID KOD: HR-AB-21-060263328
OIB 44231205883; Trgovački sud u Splitu
Zagrebačka banka IBAN: HR6523600001102533113; SWIFT: DALM22;
Managament Board: S.Buljubašić/ Z.Bilokapić